So I have just left Virgin having been a loyal customer since they started offering cable and internet. I have recently moved house to a non-cabled area and so I called up well in advance to say I would be moving, but was told to call back nearer the time when I had an exact moving date. I did as I was asked and was told my services would be disconnected on the day I moved out. I then received a bill for £47 at my new address for a time period which I was not living at my old address for! When I spoke to Virgin it was because they needed 30 days notice to disconnect my services (despite me giving them over that originally, and being told to call back when I had an exact date). I tried to explain this but was referred by a very rude agent (and then an extremely rude manager) to the terms and conditions. I explained that essentially I had been tricked into delaying giving notice, but they did not care. What a dreadful way to treat a customer of over 15 years - disgusting! No wonder Mr Branson can afford his own island the way I've been completely ripped off! I will NEVER use Virgin again!