Terrible company been with virgin media since 2006 if you ever change your package they never take the price they have told you alway take more out your bank customer service is appalling when you complain they never call you back. Down sized my package at Christmas moved house in June where I was going to didn't supply virgin media I was sent a cancellation bill of £215 when I try to complaint that I had been a loyal customer all these years no one would listen and promised me someone would call me that never happened only thing I'm getting now is threatening letters going to take me to court if you are thinking of going to Virgin media THINK AGAIN