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Kasia
I signed up to Virgin media because they have offered me good deal for 12 months. Due to circumstance after 5 months I had to move. I have called them and tried to move the services to my new property only to be told that they do not cover that area. I end up paying for the next 5 months £41 per month (for none of the services and no costs to them). Today I have called to settle the final bill for remaining two month only to be told that I will be charged additional £36 cancellation fee. Is Richard Branson knows what’s happening here? I hope he doesn’t because I value the man greatly and wouldn’t like to change my mind on that. In the meantime I am refusing cancellation charge and asking everybody who I know not to take out your contracts. The bottom line is that not only have paid £410 for 5 months service and was still willing to pay £82 for remaining two months but I am now also asked to pay £36.00 cancellation charge. Avoid these sharks at all costs.
7 years ago
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