Unfortunately the installation wasn't carried out as expected, please note the following points below: 1. I requested the router to be installed behind the sofa, I spoke to the engineers on the phone on the day and ask them the same thing. They installed its at the existing residential connection and left a loose extra cable for routing to sofa. They were provided with the power extension which they requested for setting up the router behind sofa. 2. The residential is a separate broadband connection and it should not have been tampered with. We did not agree to turn off the existing residential connection, the engineers did that without asking me or people at premises 3. The Hitron router is inferior compared to the current residential hub and the signal isn't reaching parts of my house. I live in an ordinary property made of bricks, you can argue if I had a mansion with concrete walls but this is a worse piece of equipment compared to residentail broadband 4. I can see errors in the log of the router and I am not getting the 350MB that was advertised. 5. I've got a bad back and have had to run the cable and do all the work they were supposed to do.