When we first got the contract with them, we waited for 45 days for someone to come to install the broadband and we were lied twice about the date. When we moved, we announced in advanced, they booked us, no one showed up, when my husband called they said there are some problems and we have to wait 6 weeks. We cancelled the account, one week later, my husband received a call with an offer and a date of installation, and again no one showed up. When we called customer service, the guy gave us another date, two weeks later. We refused. This is unacceptable for such a big company to lie about appointments. I took my day off twice for nothing because of them. Talktalk are coming in 10 days for installing the broadband.