I would give 0 starts if i could !!! DO NOT GO WITH VIRGIN NEVER. I have been waiting 40 days for few different teams of engineers to come and do the wiring and set up my broadband. The first that came didnt want to do any job they took pictures and left . Then the company told me they will send me the best one . And again i took a day off and wait that guy the whole day . He came 7:20 pm told me its very big job and he dont want to stay untill late so he took pictures and he left. The customer support team also is transfering me between different operators so i didnt get any support at all. they dont want even to terminate my contract . ** i have the conversation between me and the Engineer (who also told me the company is crap) so my lawyer will deal with them from now on if they dont want to terminate my contract. Let me summarise it STRONGLY RECOMMEND TO AVOID VIRGIN AT ALL COSTS !!!!!!!! save your hassle and just go with different broadband provider