1 review Published 117 seconds ago Terrible STAY AWAY!!! I've been with virgin for almost 2 yrs now..its terrible it's my 3rd day without internet..when called the customer services they keep you on hold for hours and than when you connect they keep tranfering you to other departments which will make you stay on hold for another hour.finally when you tell them you want to leave virgin media as the service is to bad.they say you can't as your contract is not over and you have to pay a fee of £128 pounds to exit. The company clearly has done a study and know all the tricks to reap off innocent people and once you get into contract they trap you.they did also tell me we have booked a engineer to visit your place and than in couple of hours you get a automated text message saying the visit was cancelled saying we done some test and the internet is working now and if you are still facing problem please text HELP .and when you go to check theirs still no internet. Than you'll call them again they'll repeat the same thing again and re book a engg. So the engg who was suppose to come in 2 days is been delayed to 5days as they cancelled and rebooked him assuming your internet is working.offcourse they try to save money on labour and would only send a engg. If your like 15days without internet. terrible terrible terrible.they should be sued.