Absolute joke of a company. I haven’t had internet since the 11th December so I contacted Virgin on that day to ask when this was going to be fixed. I was told that it was an ‘area problem’ and that it would be fixed soon. On the 12th I still don’t have any internet so once again I call and I am told it will be fixed shortly and it is still an ‘area problem’. On the 13th I still don’t have internet so this time I call and I ask them to cancel the service and I will go and sort internet elsewhere (I use the internet to stream, I buy and sell things on the internet, my partner uses it for work so it is quite a big part of life this day and age). Once I ask them to cancel it only now do they seem to care and try to offer to do something about it. I was told at this point that the earliest a technician would be available is the 19th December. This is disgraceful as in this day and age as the majority of business is done over the internet. What also has wound me up is they have for some reason actually got to come to my house to fix the problem, even though it’s an ‘area problem’. So if I hadn’t of called and made an issue of it nobody would have actively contacted me and let me know this. Also, the only time that virgin can do is when I am at work and my partner can’t be there. I tell them this and instead of organising a time that day when I’m home they tell me it will have to be another day after the 19th. So now I’m going to have to either leave work early, which this could potentially cost me a sale as I’m in sales or I live without the internet for even longer. So the questions I have are: 1. Is this an ‘area problem’ or a problem with my line/software? 2. Do you actually treat all of your customers this way? 3. Can somebody who actually has any form of authority contact me and get this sorted immediately and actually give me some decent customer service? The only positive I will say is that when the internet works it is great but as soon as there is a problem they are absolutely useless! I look forward to hearing from somebody in the very near future.