problems can't get solved by staff! Corporate greed! Fine tuned so the customer always pays Terrible service! They say they can only refund you for days the service doesn't work and it needs to be 24 hours in one period! 6 times over 12 hour periods a time and I still need to pay for each day the service isn't working. People are lovely on the phone but they can never actually help you get the refund you need for services you didn't get. I spent 6 hours on the phone and they offered me £3! They then said I shouldn't write a work email from home. As that service is twice the price! Plus Richard Branson he just sued the NHS and won hundred of thousands of £'s! Lovely staff but they have no power to implement refunds! Even though they know it's unfair! This mis managemnt is a clear money saving solution for corporate companies! They know this is happening but they carry on as they know their profit margins are a few million up by knackering out their customers! I wish I'd never given them so much of my money for so little in return! Lovely engineers who go out of their way for you! But management are obviously Money grabbing and don't care about their product! Don't use them!