I the consumer Actually lost count to the times I had called Virgin Media regarding a fault that was never fixed even though I was paying for this service. Unfortunately when I called Virgin on countless occasions I was met with rude and most of the time obnoxious customer service advisers based in India I was told.There command of the English language was appalling and constantly repetitive,fault would be fixed was the norm from them,phoned getting slammed down when the conversation got to complicated getting told there tech team are looking into fault ,there Is a problem in my area and Virgin were working on it.This lasted for over 5 months I eventually cancelled home broadband & did an indemnity claim The agreement between me the consumer and virgin the provider was meaningless,pay for a service even though not working,bleed the consumer dry and 10s of thousands like me for there own gain,then breach there data protection by adding false and inaccurate information on there Credit file at a touch of a button which they have done when I the consumer had done nothing wrong. In mediation they offer to clear debt but leave default on Credit file for a period of 5 years? A consumer challenges Virgin & this is the outcome. Dana Strong &Tom Mockridge do not speak or deal with Consumers who pays there wages? If anyone out there has had similar issues please Private message.Will be uploading videos very soon