Like so many others, discovered virgin were going to take 35-45 days to refund me money they owed, by cheque!!! This company thinks it’s still the 80’s! Absolutely disgusted and to add insult to injury, the poorly trained and rude customer service assistant asked if I had any friends she could contact who might want virgin!! Told her I’d only be recommending my friends don’t go near virgin. Eventually resolved through complaining to a different department and making a manual payment to stop virgin helping itself to money it would take forever to refund. Dispicable way to treat a loyal customer. This is just one example of 2 years of shoddy service. Never used to be this bad before. Never again will I use this bunch of cowboys.