The installers turned up with half the equipment I ordered and resulted in a second installation appointment having to be arranged. Customer service at Virgin Media is extremely poor. The automatic menu system is difficult to use and near impossible to get through to the right department. They are non UK based and have no idea of UK specific requirements. All Apps including my Netflix subscription have been unavailable due to "signal issues" and needed to be re-set by Virgin Media to re-instate them. ITV Hub has been withdrawn so this facility is no longer available to me. All I want to be able to do is watch local news and local weather but was told to watch CNN news instead. I can get regional news from London and Norwich neither are any good when I live in Sheffield. After several hours on to customer services I was told that Virgin Media do not support many regional news broadcasts. The ability to set recordings from the TV guide on a laptop has been removed so I need to use mobile or set recordings from the Tv/Box when I get home. This is a fundamental service that Virgin Media has removed in the name of progress! My experience in my first 4 weeks with Virgin Media has been far from trouble free and I am counting down the days when I can cancel and get out of my contract with them.