THE CUSTOMER SERVICE IS ABSOLUTELY SHOCKING. HONESTLY THE WORST I HAVE EVER EVER EVER EXPERIENCED! I WOULD NEVER GO WITH VIRGIN AGAIN EVEN IF THEY PAID ME! - FROM DAY ONE AND EVERY MONTH ONWARDS I WAS BILLED 50% MORE THAN I SHOULD HAVE AND EVERY TIME I CALL TO CORRECT IT FOR NEXT MONTH IT COMES THROUGH THE HIGHER AMOUNT AGAIN!! AFTER 6 MONTHS OF THIS I DEMAND A CANCELLATION - IT CONTINUED - NEXT MONTH - PLEASE CANCEL - NEVER HAPPENED - THIRD TIME - FINALLY CANCELLED, THEY CANCELLED MY DIRECT DEBIT, NO MORE VIRGIN - FINALLY!!!! BUT, THE BOX TO RETURN THE GOODS NEVER CAME, THE WIFI WAS STILL CONNECTED, AND THE DREADED BILL CAME AGAIN...STILL, AT THE WRONG PRICE!!! CALLED TO CANCEL AND I GOT LATE PAYMENT CHARGES DESPITE VIRGIN CANCELLING THE DIRECT DEBIT ON MY BEHALF. NOW PRESSURED INTO PAYING THEM DESPITE THE MANY MONTHS OF WASTED PHONE CALLS TO AVOID WHATEVER IMPACT IT COULD HAVE ON A CREDIT SCORE. IT IS HONESTLY NOT WORTH IT, I SPENT MORE TIME DEALING WITH THE ISSUES THAN ACTUALLY USING THE INTERNET I WAS PAYING FOR (Male, 27, West London, house of two)