Hi, my name is Lynn and I got virgin media installed a few months ago. My son Luke was diagnosed with terminal cancer in 2014 when he was only 8, he absoulty loved horses but from 2015 he was unable to leave home due to his health. We got virgin media installed late January this year and the engineer (Ryan) was amazing, after his install he took an extra hour and a half to sit and talk to Luke mostly about horses and motorbikes lol and he left that was great in itself but next day Ryan returned to our home with a horse box and 2 horses 😢 I could not have imagined someone being so kind to my son. Ryan walked the horses right up to Luke's window and at that moment my son was a picture of health, he even managed enough strength to pet them for a few minutes. Sadly 6days later we lost my angel Luke and i am only getting round to it now but I just wanted to thank Ryan and virgin media for his kindness. If this helps his tech code is 40757.