We had Virgin Media installed and was very happy with the service...... until we chose to move!! Not only did they charge us twice for their error in cancelling the contract earlier than we asked, but they also charged us for the fact that they didn't have the forward thinking of having their cable installed in the new housing estate we were moving to! We refused to pay these unfair charges and was bombarded with threatening bayliff letters and even when we did eventually pay, after having no response from them, they still blacklisted us, which caused us alot of unnecessary grief when applying for any credit and it took 5 years to be removed!!! It is absolutely disgusting how these companies think that it is ok to treat respectable people this way and bully them because of a contract that they haven't abide by... ie. not providing the service in a certain area. We should not be dictated to by Virgin Media, or anyone else, where we move to just because they are not supplying the area!!!