I moved house and placed my order on the 16 April 2018, it has now been over a month and i still have not had my install! The install has been rescheduled 3 times due to the engineer running late and by running late I mean they just never arrived! You never receive any communication from Virgin and the only way you can find out what is going on is by calling them and going through the incredibly painful process of trying to talk to someone who knows what is going on! After many many phone calls I was told that they would create a special install instruction to install my service and an engineer would arrive at my house on the specified date between 1 pm and 6 pm. Surprisingly they did not arrive again, I then received a letter in the mail from Virgin stating that my install date has been rescheduled to the 06 June 2018! I never received any form of communication from Virgin to confirm this date is was just randomly selected for me! When i called to enquire about the letter no-one knew what I was talking about and just kept offering to reschedule for a more convenient time! This has been 1 of the most painful processes I have ever been through and cannot wait to cancel my service and never have anything to do with this company again!