I have a multi room TV bundle with Virgin alongside Virgin phone and Vivid 200 optical fiber. I took the contract on 7 Nov 2017. Since then, I had at least 4 days when nothing worked in Apr 2018: the landline phone, broadband and TV all went blank. It took many calls on mobile [not with Virgin] to fix it. Since then broadband and home Wifi keeps dropping more than usual and the hub needs to be reset a few times every day. I've had over a month of this and when I requested Virgin replace the faulty hub, their answer it was not faulty. Wifi could have dropped because of the weather and they would need to montior it a bit longer. AVOID Virgin Media, they seem to have very low expectation for service provision and think it is acceptable for customers to suffer for month on end with equipment that should be under guarantee.