I just got off the phone with one of Virgin Media's telephone support staff who was absolutely useless and very very slow. It took 22 minutes to deal with closing down an account which is ridiculous. For the purpose of comparison - United Utilities Water Supplier took only 3 and a half minutes and Gas and Electric only 4 minutes. If Virgin are going to charge for customer service calls, they should at very least train their staff to a reasonable standard to make the process quicker and less painful. It is absolutely ridiculous to take so long for such a simple request.