This is now the second time I have been duped by VM regarding signing up for a new contract, the first time I was offered a new deal but I was not informed I was being sign up for a new contract and this time I was quoted one monthly price over the phone, however a contract was set up with a completely different price. Both occasions I was told I should have had a contract and both occasions a contract was not received by email or post. I am sure this is convenient for VM, may be this is how VM retain customers by scamming people into cheap deal that turn out not to be that cheap. This is bad business practice and you do not expect this kind of disgraceful service from a large well oiled company that operational should be at the top pf their game. I am sure there are many people out their who are being mis-sold packages and VM seem to get away with this so freely and easily. I have just spoken to the rudest customer service colleague from VM. I was told to cut to the chase, he talked over me and basically was not interested in what I had to say. I rang to complain about the changing contractual charge for my broadband and the fact that for the second time I had been quoted a deal over the phone however on the VM computer the two did not match. He had no interest in this and pretty much told me that the computer says this so it is what it is in his rude tone of voice. I told him he was being rude and failed to acknowledge what a complete and utter moron he was being and clearly a VM customer service is not a job he should be doing. Colleague number two could not understand the issue and could only read off a computer screen and just wanted to pass my back through to the moron I had spoken two. Rep number three was what I call " amazing" and I felt she had gone way above and beyond what I would call excellent service. Friendly, informative, knowledgable and more importantly she listened to what I had to say and she genuinely wanted to get the best possible outcome for me. She could clearly see something odd had gone on with my account and was more than willing to put things right even though it was not her fault directly. For a colleague that has only been in the role for 2 month....I cannot praise her enough for such a good job she made of sorting out this mess.