Been with Virgin for less than two weeks, in that time I have had a network problem that rendered the phone out of order, then when the engineer came he said the wires had been connected wrong in the box. I was without a phone for three days. Tonight the phone doesn't work again and I am told that an engineer will call again in three days. I have had Virgin for 12 days and in that time for six of the days I have had no service. This is extremely poor and I wouldn't recommend Virgin to anyone, the grass isn't always greener I should have stayed with my previous supplier they may have been more expensive but I did have a service.