VM are truly shocking! There seems to be a policy of deliberately cutting off a customer’s call when the going gets tough for them. They fail to call back when they say they will. They sent me an email saying they have not been able to contact me, yet when I prepared an e mail letter and sent it back to them on the same address, an automated e mail said that I cannot contact them that way! My two SIM changeovers resulted in no incoming services for several days on one number and promises to get it fixed were not met and the letters issued with the SIMs had wrong instructions on them.