What a shambolic company. On top of all the hidden fees, the lies and deceit fed to you by their staff (not to mention their horrific incompetence and appalling communication skills), virgin media is, without a doubt, one of the worst companies I have ever had the displeasure of interacting with. Let us not forget their ridiculous waiting times to send out an engineer to even set up the hub in the first place. Once they can be bothered to do so, the temperamental, unreliable nature of the service makes you wonder why you even bothered. I understand that it is often the case that virgin media is the only broadband choice (sadly including my new area). But given a half-decent alternative, I strongly advise you avoid Virgin.