Do not join Virgin Media! They are rude, unhelpful and their service is unreliable. We have not had broadband for 11 days now and there is no resolution in sight. We try to get updates on when it will be up and running and they just say they're a major fault with the cable in the area and their engineers are working on it. It's ridiculous. They do not offer us any compensation for the inconvenience or for the fact that we have been forced to buy extra data on our mobiles which is expeditiously expensive. No broadband means no TV on Demand do we are paying for half a TV service too. Unless we complain that do not even attempt to refund you for three days with out service even though there aware of the fact they're charging you for a service you're not receiving. Many of our home's appliances run off wifi, our home alarm, sump pump alarm, doorr bell you name a few. It's not on! We are trapped with Virgin in a contract for 12 months. We are continuously having problems with their services. They even have an automated voice message when you call their phone line apologising for the fault in your area - more lies as sometimes there isn't a fault, sometimes they've just over charged us or put fees on which we are told would not be applied. I hate to think how many customers get ripped off because they do not have time to go through their bill and just trust trust that they're being charged correctly. Please choose another company. One that values their customers and one that provides a service and doesn't just charge for it even when it's down half the time.