Been with virgin for a few years, ive been meaning to change for a while as my kids are complaining about internet connection. However recently they lost some channels, that u can get on free veiw, i stuck with them, thought they would make it up some how, they have! they have increased the prices for their poor service! At this point things could have been sorted out, maybe with a discount or refund...not after waiting 38 mins for them to answer the phone, then for them to hang up when i went to look for a bill...5 mins tops! Lets have a company that does a fixed price, good customer service and doesnt take its customers for granted...im going, dont get it they take your good money with no effort in return....Regards Martin