Been with virgin media for nearly 3 years we have not done 3 months with reporting a problem. Last night 26/8/2018 was the last straw 9am the Internet hub rebooted kicking every one off the net. After a few phone calls and a good rant n rave they said we will monitor the situation. Phoned this morning 27/8/2018 and was told there is a snr fault. We was told this on 19/8/2018 and was told it is a area fault and be fixed in a couple of days, WRONG it's not being fixed it's not being reported by the technician, it's not a area fault. after 3 years of constant ringing virgin I have had enough now they say they Internet is 99.98 reliable wRONG it's 99.99 unreliable and to top it off they have put there prices up again. As far as I am concerned virgin Internet is a joke and I pay for it.