TV stopped working, arranged for a technician to call but failed to arrive. I had a text confirming what day/time he was coming and they told me it was logged on the system as a different day. We ended up arguing about when the technician was due to call. Despite me booking the appointment and having a confirmation text, the advisor was adamant it was scheduled for a different day. I had called 2 days prior to cancel my contract but their systems were down. They advised me to call back and confirmed that the contract would end from when I first rang as it was not my fault the systems were all down. When I called back to cancel I had to wait 48 minutes for the call to be answered, waiting on hold listening to dreadful music blaring out. The advisor would not end the contract from when I first called ( when their systems were down) as I had no written evidence to prove I was told they would cancel from when I first called. Typical "computer says no" ridiculous conversation with no hierarchy available to make a common sense decision that is correct for the customer. Incorrect data input by their organisation, incompetence and total inability to deal with customer situations that are not straightforward. Ridiculous waiting time to speak to an advisor that has no authority to help or deal with the situation. What is going on in these call centres??? They certainly do not benefit the customer and are ineffective and detrimental to staff whose hands are tied and consumers who are left frustrated and issues are left unresolved.