ordering on line - easy, installation on the day and download speeds as agreed so good so far. Don’t know why they are making such hype about their tv box, half the channels you cannot get so no different to that what my tv can get. Within one day the download speed had halved but has recently come up to about 75%. On transferring to Virgin I can no longer see who is calling me, in the past if a person was in my phone contacts their name would come up if they called making it easy to ignore unknown numbers however I can go to my contacts in the phone and call out, how can it work one way but not the other - possibly another money scam? 🤔🤔 I noticed this month a very hefty bill which concerned me so I rang up to queury it and it turns out this was the first bill (a month in arrears?) and I had made a mistake, it was weekend calls only and to use the phone during the week it was 14p a minute and I think a connection charge 😱😱, I have never had weekend calls only, in my life so I believe their advert was misleading but I accept that was my fault but if they had sent the bill in the first month as agreed I would have quired the high phone charge and corrected it by the second month. I noted they had sent me a questionnaire so I tried to fill it in but it seems once the bill was processed the questionnaire was no longer available to me? Wonder why?