We have been with Virgin Media for more than 15 years. About a year ago one of the engineer came to the property to have a look at the land line fault and whist he was at the property he added a gadget to the router. When questioned he stated this is to avoid overload of the broadband coming through the router. Even though there were no problems with the broadband at the time. I am paying the top speed for the broadband but even when I am sitting right next the router its gets disconnected several times within few hours. Lot of time is wasted during re-connection and each time I end up going to "hello" website as it connects quicker to that website, otherwise it would just keep going in lopes. Made several attempts with Virgin Media to resolve the problems but I have been told that as long as it is connecting on occasions i.e. the service is not completely down, an engineer can not sent to check the problem. I am so annoyed as I am paying about a £50 per month for broad band and telephone bundle. The service provided by Virgin Media has gone downhill. I live in the middle of the City and I had to get at the front of the house to get a good signal to make a phone call. As far as I can work out this company is only interested in new customers and once you have been with them for a while then they take you for granted. I don't know whether there is watch dog where I could air my concerns about their services or not. I would avoid this company if you are to renew your contract or as a new customer.