I set up a 12 month contract ON 20 JULY with VM 350 at a promotion rate of £39 per month. However, I have been charged £58 per month ever since. I have spent many hours trying to get through to their support team, and eventually managed to speak to 4 different people on 4 different occasions to correct my bill. I was promised that a refund will be given, NO APOLOGY OF COURSE!!! Guess what? July, August, & September's bill are still £58 being taken from my DD! Rubbish customer service....Disappointing. To answer the question of how long it took for customer service to answer me, I am still awaiting!!