'm not very impressed with the lever of service having to wait 12 days for a engineer to come down to fix my broad band which there was no fault with in the first place.untill 2 engineers show up to update the cable outside my home since then my interest hasn't been working. called virgin on which they said they will compensate me by reducing my monthly bill for the that month for my inconvenience which was £4.60 what a joke! I pay £46.00 per month and my internet has been off for 12 days how's that work out to £4.60?? I'm not really impressed at all .if things don't change I'm going else where