Recently we moved house, I contacted Virgin media before the move and they told me I could take the broadband and connect it in the new house myself. I get to the new house and guess what - there is no socket for the fiber optic cable.. I contact them again and explain the situation, the first agent I spoke to transferred me to another department, after I spoke to an agent in that department they put me on hold so they could get it sorted out. After couple minutes of waiting another agent answers the phone and asks me the same question again "How can I help?". At this point I am thinking - are you serious?!?! So once again I started explaining the situation and she just hangs up on me... Are you fucking serious right now?!?! Shittiest customer service ever!!! After being held on the line for God knows how long - not only do they not resolve my issue, they also just hang up on me. Guess it is time to move on to a better provider..