Virgin can be named as the worst internet service provider. They cheat their customers out of money and get away doing so. I will always advise people not to join Virgin. As two of my children were away at University, I no longer required to have a high internet speed. So decided to downgrade to save a bit of money, low and behold I said ‘ I wanted to save money’ does not mean you change my package by reducing my calls to weekend only, when they have full records of my call usage. So instead of paying for the £8 extra for call anytime, they charge me £100 for my call usage which I had no recollection making. These people live off deceit, why would I make a change on a service full well knowing I would be paying 13 times MORE?! It doesn’t make ANY SENSE. They’re a pile of **it. So I paid £210 for two months of calls, so I could leave the company and now they’ve cut off my service when I still have a month left. NEVER EVER use them. They WILL leave you high and dry.