I made virgin aware that I had to give my current supplier one month's notice,virgin wanted to do the installation just one week later,I said OK but don't activate it till 17.01.19,while the engineer was installing the broad band I rang virgin to make sure it was OK,or just I could simply leave it unplugged for 3 weeks,after speaking to a lady in customer care for quite a while,as her English wasn't good she bounced the call to someone else,without explaining to them the reason for my call,I asked the second agent to speak to the first one so I didn't have to go through it all again,he said he didn't know who it was,I lost patience and cancelled the installation.if that's how they treat a customer on the first day,I dread to think of how it would be if I was under a contract.