Very disappointed with Virgin Media. We’ve constantly had problems for the last 6months, which has culminated in multiple problems in the lead up to Christmas. They came and replaced our virgin box last Thursday but it then broke within 1day and then they promised to send out a replacement box for Christmas Eve, but despite this assurance and a text confirming the delivery nothing turned up. Today when I called to find out why they didn’t turn up, Virgin denied the booking even existed! How is that possible when we got a text to confirm? I struggle to imagine how their customer service could be any worse. Ps. Still waiting for the requested callback from Virgin to make a formal complaint. Requested 5 days ago!