Broadband speed is OK but customer service is poor. I actually had to complain through regulators to get a proper compensation for the downtime. Also, Superhub 3.0 is a terrible terrible router. I have to use it as a modem and use an Asus AC3200 to make my connection reliable. The worst thing though is that they're more interested in signing up new customers with better offers than with retaining existing customers. My Vivid 100 is the same price as Vivid 200 for new costumers. If I want 350mbps then it'd cost me £44 while new costumers would get if for £37. I will be leaving once my contract ends.