Without any notice virgin media increased my price plan, when I contacted the customer service after 45 minutes long wait, the guy without any greeting asked about my problems and after 5 minutes discussion with no help he put me on hold for more than 50 minutes and the phone disconnected. I tried many times but same thing happened..... I don’t know what I have to do...I really want to cancel my account...time is very precious and I am not able to be on the phone all day...compare virgin Media prices with other providers is very expensive with bad service....and I feel myself very unlucky that I chose virgin Media.