I have been with virgin media for over 3 years during that time I have yet to experience good wifi service, more recently my landline has been down, I organised a visit from an engineer he called cartied out an assessment and said the cable outside the house was broken and needed rewiring and that I would be contacted to know when this would take place. 2 weeks later and still no landline, I contacted virgin myself, I am told they have no record of the visit and despite me reading the information left by the engineer we need to start from the beginning, I need to sit at home waiting for visit despite knowing the problem is outside the house. There is no way I can send them copy of the note left by engineer. She ends call saying she will get manager to call.... of course noone calls. I think these companies are relaxed because they get paid by direct debit so they dont need to worry about customer service. I am paying right now for no service...how is that right?