Hi Everybody Just to let you know how bad the customer service is with Virgin Media. They are bloody thieves. For four years, they have been stealing my money. They promise you your package is only going to cost you £48.00 but you actually pay £54.00 for the first 6 months and then it goes up to £62.00. 6 months later, it goes up to £92.00. All this without even a change in service or better service for that matter!! I recently tried to cancel my contract when they told me there is a balance on my account so they cannot cancel the contract. Two weeks later I cleared all the balance on my account to nil and asked them to cancel my contract. They guy I was talking to was insisting that he could get me a better deal and because I had already ordered a package from Sky, I told him to cancel the contract and if I'm interested, I'll call back. I never called back but two weeks later, I received a bill for £152.00"". I called them to ask the reason for this, they said it was because I had renewed my contract. So how much was I supposed to be paying for a month? £204.00??? I asked them to cancel the contract altogether and the girl I was talking kept arguing that I have a better package and that i should keep it and I kept telling her to cancel the contract and she kept going on about the better contract. I had to shout at her to cancel the contract and then I was told it was all cancelled and that I had nothing to pay and they will send me a bag to send my virgin box back. That was on the 13/12/18. They actually sent the bag on the 20/01/19 and on the24/01/19 I got a text saying they have received the box and they will credit my account with the deposit money which was £109.00. Today someone called me and she said I owe Virgin £34.33 and when I enquired about the deposit money, she said it has not been credited to my account. I then requested to speak to the manager and this woman got on the phone telling me I agreed to renew my contract and therefore ran a bill of £157.00 and after crediting the £109.00, she can give me a credit of £10.00 and I was still left with £34.33 to pay to Virgin. There's a discrepancy of £3.67 already. Two different people say two different things about the same package and they cannot even get the figures right. Which part of "cancel the contract" do they not understand? On top of this they send me a letter saying I have breached their contract and that I should order to cancel their contract 30 days before it is actually cancelled!!! 30 days for them to charge you another £200!! If big companies like Virgin have started stealing from little people like me, what are the small companies going to do? Is this how the Great "Virgin" operates? by stealing???? What a shame!!!