My mother passed away last November. I called them up to let them know so they could cut the service off. The woman I spoke to barely acknowledged what I was saying the dumped me into the retentions queue. Now I’m aware that this if just another name for cancellations for some companies but as my mother has died I would have expected that I would be warned transferred over instead of making me explain again about my mother dying. Then when I raised a complaint I never heard back and when I called up to chase the complaint I was told I’d get no feedback or apology as that is not the company process. Seriously so this is how they are happy for customers families to be treated. Now we haven’t got rid of the house yet so I went to check on it yesterday and what do I see? A letter addressed to my mother telling her it’s not to late to come back to virgin. Seriously I think it is a bit too late. How is this allowed to happen? For some reason it wouldn’t let me rate the service. Just for clarity I’d not rate it anyway.