I am a new customer as of yesterday and regret it already. The first person I spoke to hung the phone up on me and the second lady relayed the same info quoting “my collegeue already told you” how unprofessional to reference someone who hung the phone up!! Yodel told me my parcel is delayed on virgins end when this worried me as I’m new customer and paying money etc waiting for a new phone yet virgin said wait in your house if not wait 24 hours. How is that good advice or put my mind at ease? Poor service from both members of staff and still no clue where my phone is what’s happened when it’s arriving or what is going on ! It’s just upsetting all they want to do is take your money and there you go no further assistance. What a great 36 months this will be. Sorry EE for the betrayal should’ve spent my 7th year with them.