We took virgin broadband and phone package. We were told we didn’t have to sort anything out. So day of installation came and we had be told our phone number would be ported over, this didn’t happen so the gentleman that did the installation sorted it out over the phone. We were then told it would happen on the 18th feb. This never happened. We contact virgin and were told our old number has been disconnected. This is a number I have used for my nail business for the past 6 years. So virgin offer us 3 months free and think that’s fair. If anyone rings my number now for nails they will think I’ve gobe out of buisness as the line is dead. Avoid virgin.