My bills have gone up and up - Full house bundle TV Broadband and Phone costing me over 75 pounds per month! I've been with Virgin over 17 years and for this loyalty Customer Services offered me a 5 pound discount, after a lengthy phone conversation to ask for a better deal. What makes it worse is that if I was a new customer I can have exactly the Same package for 45 pounds!! That's no way to treat loyal customers. I must now look to change suppliers. My advice to new Virgin customers.......have a good look at other suppliers first and check what year two is going to cost you!