Sad customer Service...! I called up as my contract ended with them 5 months ago and my price gone up. Asked what they can offer me as sky were doing good deals. I'm am currently paying £66.50 for package, they said they will give me same package for £69.50 if I stay with them. Who there right mind will volunteer to pay £3 more for not her extra but a new contract. I pointed out virgin media offering £45 contract to new customers for same package and sky doing it for £40. They guy left me with no choice but to cancel my service. The adviser seemed very tired and not bothered to talk. The call felt like they are really pushing customers to go to other providers. Virgin Media get a grip...! Mind numbing call.