Would not recommend virgin media had nothing but problems from day 1 of install had to be run of a temporary line of next door after 2 months of phoning and them sending the wrong people out for the job i finally got my new cable dug and installed in the mean time did not have a phone line but still got charged for a phoneline i did not have i have made countless phone calls to virgin media to get my money back and did not get a full refund instead i got £3 and a £8 credit i then logged a complaint for the rest of my money for services that were not provided at the time to be told i would get a call back from the manager within 24 - 72 hours that was 2 weeks ago I’m taking to social media and review pages due to the complete lack of communication from virgin media and sheer poor customer service provided by them this is still on going and has been since February as virgin media are just an absolute nightmare id advise you to AVOID THEM as ones they sign you up all they care about is about taking your money out of your account each month regardless if you have your services they should be providing or not good luck calling them as well on hour for 45mins to 2 hours then get absolutely no were with them when they do answer the phone and if you have a problem you will have to pester then with phone call after phone call or else nothing will get done !!!