When my Panasonic television set started flickering and no adjustments or rebooting would correct it, Virgin Media assured me there was no fault on their side and that I had the most up-to-date hub. I therefore believed (as they suggested) that my TV was at fault and replaced it - but the new TV also flickered constantly. I discovered then that there had since been two router updates: the most recent resolves the problem, which means I purchased a new TV for nothing. There is no recognition of this, financial or otherwise. Virgin Media is at fault and the customer pays heavily. I am now looking for a more honest alternative.