Having my services suspended for the5th time in 5 months and paying my bill on time i could'nt understand why till i heard thru one of the several promp button i pressed whilst trying to get thru to someone normal?it said i had used £55.00 on an app? cut it short , i had been playing texas holdem poker which it says is a free game? and it gives you 1,000 free tokens when you start the game and if you lose them you have to buy more if you wish?not a chance me coz i dont really know how to play it and certainly would'nt waste my money on it. i nearly fell thru the floor when i spoke to customer services and they told me id been charged 320.00 over the 5 month perioud since joining them? ie- thats why they keep suspending my services kept going over my credit limit? once 5 days after paying my bill.Iv spoke to 3 managers and they say i must have bought tokens and to make it worse? they are telling me that i had to put a 4 didgit pin in b4 i purchase these so called tokens? i swore i had'nt coz it dose'nt give me that oppotunity anyway. top and bottom is that they wont come to see me so i can prove it dont let me or ask for a pin or To see if the box is faulty, and they now say my complaints proceedure i s over. Disgrace. anybody had the same problem? or anybody got an idea what i can do? please? free games it also says. thanks sir richard the peoples man?
5 years ago
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