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Anonymous
Broadband cuts out regularly. Started doing it again today so so just spent 1 hour 20 mins on phone to them being bounced around from person to person. Everytime you go through same security checks as they don't seem to have any continuity between operators. Eventual solution is there is a fault in the area they'll send someone out but that will take 5-7 days! No compensation offered. Cancelling the contract incurs an early termination fee. That can only be waived if the fault reoccurs 3 times in 1 month. Given that each fault takes 5-7 days to fix, they know that's almost impossible. Basically, they've contractually arranged it so they could leave you without internet for 10-14 days per month and still charge you for cancelling. Incidentally, i'm in central London. If it takes 5-7 days to fix a fault here, God help anyone who's with them in a rural area!
5 years ago
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