As I write this I'm on hold trying to cancel my contract. Be warned this takes hours of horrific marketing (you'll hear words like "Bingelicious" repeatedly and a lot of hold music. My contract is expiring, and as my experience was already horrible and I don't want to pay higher rate, they are actively trying to stop you from cancelling contract. Making you stay on hold for hours to cancel. They resort to threats about posting things on your credit report (despite all being paid with DD) which may influence it etc. Basically I think agents are told to do everything you can to stop people cancelling, so if they can't talk you out of it, they transfer you to other department and put you on hold. They hope you give up after few hours.... This is classic dirty sales driven company, spend on marketing, make it easy to sign up and make it almost impossible to cancel. Absolutely horrible.