It is clear to even a blind man that hundreds/thousands of customers are far from happy with Vergin Media, I AM ONE OF THE THOUSANDS If you all do what I have and left them, then I feel sure that eventually, once thousands have spoken with there bank account, they will get the message. I just wonder how many of these postings resulted in a customer changing their provider. Posting on here is not really the answer is it, the answer is to take positive action THEN post on here to say you have now changed provider. I appeal to all readers, ACT NOW ..... DITCH THIS PATHETIC EXCUSE OF A COMPANY. DO IT TODAY, DO IT NOW !!!!!!!!!!!!!!!!!!!!!!!! If it was possible to leave a SUB ZERO rating I would definitely do that. I have been charged for three years for a system I did not have. I go online to call them, on hold 45 minutes, 20 minutes 1hour ten minutes and more. I finally get through to a human being (that’s debatable as well) only to be asked questions then put on hold again for similar periods of time. I have sent emails but no reply. I have sent registered post – no reply. I sent letters to various departments, - no reply. I see no point in leaving this sort of feedback If I then continue to be with them !!! I HAVE NOW DEPARTED COMPANY THANK GOD I would urge all who have similar problems then get totally fed up enough to make comments like this to DO SOMETHING ABOUT IT!!! Do you really think VM are concerned in any way at all NO CHANCE. People speak with a cheque book, ditch this shameful company, bin then as fast as you can. The only difficulty is you have to get through to them first so it will take you a lot of patience. Alternative action – Let them continue to treat you like something on your shoe !!!!!!!!!!!!!!!!!!!!! Update 26 June 19 I received a phone call today asking me if there was any way we would consider returning to them. I find this absolutely incredible, how stupid are the people running this excuse of a company. After several registered letters, numerous emails hours on hold they have to audacity to call me asking me to return. Do they ever take the time or effort to read what so many people say about them? Once again, I urge every person leaving adverse feedback to LEAVE VIRGIN MEDIA - LEAVE NOW IT IS THE ONLY WAY TO MAKE THEM LISTEN !!!!!!!!!