I terminated my contract early after moving out and referred a person to take over the service. The process was quite seamless and engineers attended and removed the old equipment and put new equipment for the new tenant. Since then I have been hounded by text and email demanding their equipment back or pay £135. THE ENGINEER TOOK THIS AWAY WITH THEM. They say they didnt have an engineer booked in on that day for my account. I said clearly the engineer would have been booked for the new account and they should check internally and resolve. Its like talking to a brick wall. MONIKA from their offshore complaints call centre literally sounds like a broken record. Refused to investigate, refused to acknowledge they sent an engineer. The burden of proof is always (in the UK) with the accuser and they are the ones accusing me.